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Digital download — delivered as an editable Microsoft Word (.docx) file immediately upon purchase. Compatible with Microsoft Word and Google Docs.
Effective communication is not a courtesy — it is a federal legal obligation. This policy establishes your organization's comprehensive commitment to providing appropriate auxiliary aids and services to all patients, family members, companions, and members of the public with communication-related disabilities — covering every encounter from intake through discharge.
What's included:
Legal basis and purpose statement covering ADA Titles II & III, Section 1557, and Section 504
Auxiliary aids and services framework — ASL interpreting, CART, VRI, captioning, and more
Certified Deaf Interpreter (CDI) guidance and appropriate use standards
Family member interpreter policy with minor child absolute prohibition
Auto-caption and communication app limitations for clinical use
Primary consideration standard — how to determine what's effective for each patient
Staff responsibilities and prohibited practices
Complaint and grievance process integration
Policy administration and version control
Who this is for:
Hospitals, FQHCs, community health centers, behavioral health organizations, outpatient clinics, and any healthcare entity with obligations under ADA Title II or III and Section 1557 of the Affordable Care Act. This policy works alongside the Deaf Patient Communication Protocol — both documents should be in place.
Built on: ADA Title II (28 CFR § 35.160) · ADA Title III (28 CFR § 36.303) · Section 1557 of the ACA (45 CFR §§ 92.201–92.202) · Section 504 of the Rehabilitation Act
These templates are provided for operational and compliance guidance purposes only and do not constitute legal advice. Organizations should review all compliance documentation with qualified legal counsel prior to implementation. Rae & Rae Access Consulting LLC makes no representations that these templates satisfy all applicable legal requirements in every jurisdiction.
Minor corrections and formatting updates are provided to all previous purchasers at no charge. When changes in law, regulation, or agency guidance require a substantive revision, updated versions are available to previous purchasers at 50% off the current price. Clients on a Consulting Access Retainer or Quarterly Compliance Partnership receive all substantive updates automatically as part of their engagement. To receive update notifications, ensure your purchase email is current.
Digital download — delivered as an editable Microsoft Word (.docx) file immediately upon purchase. Compatible with Microsoft Word and Google Docs.
Effective communication is not a courtesy — it is a federal legal obligation. This policy establishes your organization's comprehensive commitment to providing appropriate auxiliary aids and services to all patients, family members, companions, and members of the public with communication-related disabilities — covering every encounter from intake through discharge.
What's included:
Legal basis and purpose statement covering ADA Titles II & III, Section 1557, and Section 504
Auxiliary aids and services framework — ASL interpreting, CART, VRI, captioning, and more
Certified Deaf Interpreter (CDI) guidance and appropriate use standards
Family member interpreter policy with minor child absolute prohibition
Auto-caption and communication app limitations for clinical use
Primary consideration standard — how to determine what's effective for each patient
Staff responsibilities and prohibited practices
Complaint and grievance process integration
Policy administration and version control
Who this is for:
Hospitals, FQHCs, community health centers, behavioral health organizations, outpatient clinics, and any healthcare entity with obligations under ADA Title II or III and Section 1557 of the Affordable Care Act. This policy works alongside the Deaf Patient Communication Protocol — both documents should be in place.
Built on: ADA Title II (28 CFR § 35.160) · ADA Title III (28 CFR § 36.303) · Section 1557 of the ACA (45 CFR §§ 92.201–92.202) · Section 504 of the Rehabilitation Act
These templates are provided for operational and compliance guidance purposes only and do not constitute legal advice. Organizations should review all compliance documentation with qualified legal counsel prior to implementation. Rae & Rae Access Consulting LLC makes no representations that these templates satisfy all applicable legal requirements in every jurisdiction.
Minor corrections and formatting updates are provided to all previous purchasers at no charge. When changes in law, regulation, or agency guidance require a substantive revision, updated versions are available to previous purchasers at 50% off the current price. Clients on a Consulting Access Retainer or Quarterly Compliance Partnership receive all substantive updates automatically as part of their engagement. To receive update notifications, ensure your purchase email is current.